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Revelation is with you for the entire issue lifecycle


It all starts when the ticket is logged – you need to capture the necessary info quickly and easily. If your software makes it difficult for you to log a ticket then you’ve already lost the game. Make sure you start out with the fastest helpdesk issue capture process available.


It’s time to roll up our sleeves and get to work. Revelation will help you be a superstar for your customers by taking care of the mundane repetitive stuff so you can focus on providing the solution. It will even peer into the future to make sure there are no surprises waiting so you can always be ahead of the game.


You’re two thirds of the way there. You are capturing new issues like a pro and closing them so fast your customers think it’s magic. But that’s never enough because they are never satisfied – you have to get better and Revelation helpdesk will help you.


Do it all from the palm of your hand – capture, resolve & learn – with no software to install because we are a 100% browser based helpdesk solution.


Have one of our ‘revelationists’ walk you through the primary helpdesk, management, reporting and administrative features live online. Demos are usually scheduled three days out but we will do our best to accommodate your schedule. Please give us your email and desired demo date/time.

Revelation helpdesk will work with whatever structure you’ve got


Issues are directed to one person/group who assigns tickets where they belong. Powerful automated features assist by pre-selecting assignment/issue types/priorities/service levels/etc based on your business rules.


Issues are dealt with in the order they arrive. Revelation assists by auto assigning tickets to the apprpriate staff person so all you have to do is describe the issue and click 'LOG' before moving on to the next call.


Create seperate teams of help desk staff - each one assigned to a particular group of end users (or type of issue). You can even structure each team differently as needed.


Issues start at tier 1 and are escalated if necessary. Your staff can move tickets from tier to tier manually with ease or you can build in powerful escalation rules that will do the job for you.

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