Revelation Helpdesk Community Blog Posts

Revelation Supports School Districts

Sat, 28 Aug 2010 19:43:55 GMT

Some of the real power in Revelation helpdesk comes from the fact that it can be customized to look and act as if it was designed to support a specific industry. Today’s example - School Districts.

Revelation Supports Software Companies

Thu, 25 Mar 2010 09:47:44 GMT

There are many help desk software companies that sell a suite of products each designed for specific industries or use scenarios: internal help desk, external help desk, school help desk, product support help desk, etc. The list is long and varied and at first glance looks impressive... but when you get down to it they are all the same - the same product with a different name and a different color and even a different box - but all the same.

Revelation revolutionizes the way Chrysler supports their dealerships.

Wed, 15 Jun 2011 10:58:14 GMT

What do you do if you have to provide help desk support to over 2,300 locations on five primary categories, with over 150 sub categories? Oh... and you will only receive requests via email from a continually changing pool of end users at each location? You get Revelation Helpdesk, that's what.

Did you know that you can start logging a ticket with any one of nearly 70 user & asset fields?

Wed, 22 Jun 2011 10:33:06 GMT

The “Did You Know” series will illuminate and educate. These short posts will expose you to powerful help desk software features available in the Revelation helpdesk software suite that you may have overlooked.

Today we are looking at the User Fynd feature.

Did you know that you can build multiple homepage views and switch between them on the fly?

Tue, 28 Jun 2011 13:20:10 GMT

Did you know that Revelation can run reports and searches for you and send them to your inbox; that it can schedule the logging of tickets and workflows?

Thu, 14 Jul 2011 13:44:41 GMT

Did you know that you can streamline the process of logging tickets for common issues by configuring ticket templates that will auto-fill most of the ticket fields all at once?

Thu, 14 Jul 2011 13:44:41 GMT

Did you know that you can add custom fields to a ticket that can appear to your staff and optionally to your end users when they log a ticket?

Tue, 08 Nov 2011 17:17:54 GMT

UBM TechWeb’s HDI Launches 14th Annual Support Center Practices & Salary Survey for the IT Service and Technical Support Industry

Fri, 11 Nov 2011 10:03:24 GMT

HDI (http://www.ThinkHDI.com), a global membership association for IT service and technical support professionals and the industry’s premier certification body, today issued a call for participation in the 2011 HDI Support Center Practices & Salary Survey (http://www.ThinkHDI.com/2011PSS).

Did you know that you can share Revelation amongst different teams? Your Internal IT, Customer Support & Facilities Maintenance teams can all use Revelation at the same time and see different tools.

Tue, 22 Nov 2011 12:50:25 GMT

Gartner Has Revealed Its Top Predictions for IT Organizations (and users) for the next five years.

Tue, 06 Dec 2011 15:41:15 GMT

Most notably prediction is that IT budgets will move out of the control of IT departments over the next five years. Where will they go? read on or get the report from Gartner.

What does IT really cost?

Wed, 18 Jan 2012 11:09:37 GMT

Revelation Helpdesk provides complete Cost Transparency for your IT expenditures.

Can you demonstrate the value of your IT Department?

Fri, 03 Feb 2012 13:23:18 GMT

Making the value demonstration for your IT department can help improve your companies perception of IT and grow or validate your budget.

How to successfully manage the consumerization of IT

Tue, 28 Feb 2012 12:05:12 GMT

Revelation Helpdesk - one of the first completely web-based helpdesk solutions with hundreds of powerful features that all work in coordination to provide you with the most powerful, yet easiest help desk to use on the planet.

A new way of looking at your help desk tickets

Tue, 20 Mar 2012 15:57:27 GMT

In the coming weeks the latest version of our help desk software – Revelation Helpdesk 2012 – is being released with a quite a few new features & enhancements. Today we’re taking a look at the ‘map view’ for help desk tickets.

Revelation Helpdesk – web based helpdesk for Windows, OSX or anything in between.

Mon, 30 Jul 2012 14:27:42 GMT

Whether you run OSX, Windows or a mixture of systems – Revelation Helpdesk Cloud Edition is compatible with them all. Because Revelation Helpdesk is browser based with no required software to download or install locally you can use it across your entire company regardless of what platform your users are on.

Add IT Project Management to your helpdesk without reinventing the wheel

Wed, 05 Sep 2012 14:15:55 GMT

Revelation Helpdesk software combines simple and easy help desk management tools with an integrated project management layer so you don’t need to use multiple applications as your workload increases.

With Helpdesk Software, It’s Always Been “Garbage In / Garbage Out”

Tue, 18 Sep 2012 15:41:11 GMT

If your helpdesk staff can’t quickly and easily enter incidents into your chosen help desk software system then you are starting out with one hand tied behind your back – and it will only get worse.

How to Support Internal and External Customers with your IT Helpdesk, PART 1

Mon, 15 Oct 2012 11:02:09 GMT

The article goes on to outline four primary areas where the IT support team needs to start making changes so they are able to incorporate this new and different avenue of support.

How Do IT Professionals Remain Relevant in a Changing Environment?

Tue, 22 Jan 2013 11:17:08 GMT

This is a great look at the future of IT – especially when it speaks about moving IT to the cloud.