Aerospace Leaders Share A Revelation

Actually they have Revelation™ Helpdesk 3.2.5 from YellowFish Software, a leading provider of help desk software for the IT incident management market. Each organization tailors this unique software to that company’s individual needs, ensuring that the right people get the right information at the right times—and nobody else.

Because Revelation® software is web-based and hosted on a single server, there are no clumsy distribution issues posed for larger organizations which could compromise security or efficiency. YellowFish CEO, Nicholas Juliusburger, said with a smile, “There are no problems distributing the software because there’s no software to distribute.”

Juliusburger further explained that Revelation® clients can choose to host the software on their own server or have YellowFish Software host it for them. The aerospace companies chose to host in-house to ensure security.

Revelation™ Helpdesk 3.2.5 is the latest version of the popular web-based help desk software from YellowFish that helps IT departments and technical support organizations improve their end user support programs, maximizing human resources, streamlining processes and improving customer service.

Revelation™ 3.2.5 is popular with IT incident management professionals in organizations of all sizes. Its modular structure is scalable from the smallest operations to those with thousands of users and hundreds of support technicians. There are eight modules that customers can choose from. The software molds itself to each client’s needs and budget.

The nimble, browser-based interface of Revelation™ 3.2.5 enables IT service professionals to receive and report on the disposition of more end-user incidents in real time. Statistics gathered by YellowFish show that technicians can log a call in half the time it takes other systems. Revelation™ 3.2.5 delivers a high return on investment with a low total cost of ownership.

Other YellowFish clients currently benefiting from Revelation™ 3.2.5 include the U.S. State Department, the National Center for Missing and Exploited Children, Idaho State Veterans Services, the U.S. Army, Honeywell, Montgomery General Hospital, and the House Republican Party (PA).