YellowFish Announces Revelation™ 3.2.5

Molds to Client’s Needs and Budget

Revelation™ 3.2.5’s modular structure is scalable from the smallest operations to organizations with thousands of users and hundreds of support technicians. There are eight modules that customers can choose from. The software molds itself to each client’s needs and budget.

The nimble, browser-based interface of Revelation™ 3.2.5 enables service professionals to receive and report on the disposition of more end-user incidents in real time. Statistics gathered by YellowFish Software show that technicians can log a call in half the time it takes other systems. Revelation™ 3.2.5 delivers a high return on investment with a low total cost of ownership.

“This is truly cost-effective incident tracking,” said YellowFish CEO, Nick Juliusburger, “Revelation™ Helpdesk 3.2.5 is now even more responsive and adaptable. There’s nothing else like it on the market.”

New Features Include:
• Limited access for third party or external support technicians
This feature allows individuals who are separate from the help desk to be given secure and limited access to a controlled set of issues. It permits, for instance, a contract worker access to do a specific job only. Or it can assist an internal support department’s on-site technicians as a first line of defense. This tier 1 support team can be set up with access to the issues which only apply to that department. In all cases access is secure yet adaptable to unique situations.

• Active Directory Integration
Automatically pulls information from a company's AD instead of requiring them to enter and maintain the contact info manually.

• Login Authentication
Employs the user’s existing Windows network login for identification and automatically logs them into Revelation so they don't have to go through the additional login process to get to work.

• Internal Knowledgebase
Stores common solutions to known problems so that service technicians can benefit from the company's previous experience and locate solutions faster.

5. Support for French Language in the Spell Checker
Qui!

Ongoing Features:

Revelation™ 3.2.5 continues to include: integrated activity, performance, trend, resource and administrative reports to help manager monitor help desk activity and plan for the future; an intuitive ticket management system that makes it easy to know the status of open tickets; prioritization capabilities to rationalize support labor commitments; SLA management features with support for working hours and holidays; escalation features including “respond by”, “resolve by” dates and alarms to insure they are met; web-based architecture that requires little or no maintenance of the application by IT staff; customizable IT staff and end-user interfaces, including status of all problems logged; email submission of tickets, including attachments; an ergonomic interface with no screen clutter; compliance with Government rule Section 508 related to handicapped access; and work requests that are adjusted in real time for any time zone.

Revelation currently supports help desks at a wide variety of organizations, of all sizes, including aerospace, banking, education, financial services, government and more. Clients include Northrup Grumman, The University of Cincinnati, The U.S. Department of State, Johnson Memorial Hospital and The U.S. Army.