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Top 10

Revelation has hundreds of powerful features that all work in coordination to provide you with the most powerful, yet easiest help desk to use on the planet. Take a look below at the top 10 reasons why many of our customers have chosen Revelation helpdesk for their support needs.

Ease of use
Transparent Features:  Many Revelation features can be disabled if they are not needed.  Once disabled they do not appear in the product keeping the interface clean.
 
Log a Call:  A new ticket can be logged into Revelation helpdesk in four steps:  Identify End user, Select Support Project or Type, Describe the Call, Push "Save Button."

Intelligent Interface:  Revelation can automatically fill in fields and present options based on the primary role of individual help desk staff using it.




 
Flexible Licensing
Revelation offers a variety of flexible licensing options to suit your needs and your budget.

You only need licenses for your internal staff - if you have the self service add on you can provide access for unlimited end users.

You can choose either NAMED licenses or CONCURRENT licenses.

NAMED licenses cost less than CONCURRENT and you will need one for every help desk staff person accessing the system. On the other hand, if you work in shifts or in different timezones - our CONCURRENT licenses let you share access across multiple people so only need licenses for the maximum number of people who will use Revelation at any one time.

You can choose ANNUAL or LIFETIME licenses. ANNUAL licenses renew each year and include all software updates while valid. LIFETIME licenses will last forever and there are no required ongoing payments.

Licenses can be purchased in any amount from one to one million and the more you buy the lower the per license cost - even as low as $299.95 per license.
Automation
Workflow: Enter detailed workflow procedures into Revelation's ticket template system and ensure proper procedures are followed every time.

Templates: Easily create templates for tickets, notes, emails, workflows, and more....

Scheduled Events: Schedule tickets & reports to be logged or run in the future on regular intervals.
Powerful Reporting
Built In: Revelation ships with over 30 built in help desk reports.

Build: Create your own reports on the fly with this simple drag and drop tool.

Import: Write your own reports in XML and import them into Revelation.

Create Favorites List: Easy access to the most used reports.

On a Scheduled basis: Reports can be defined and scheduled to run on a regular basis. Completed reports can be automatically emailed to desired recipients.
Branding
Revelation gives you full control over how it is branded and the terms it uses. Our integrated phrase control system lets you modify the primary terms and phrases used throughout the application so revelation can very easily adapt to your business.

In addition, you can have full control over the logos that appear at login and in the product’s masthead. If you support multiple external clients you can have the self service portal branded to each of them dynamically when they log in.
  
 
Self Service Portal
Custom Logo: You can brand the Self Service Portal based on the customer or group of end users logged in.

Message Feed: Post individual or multi-client messages for your customers to see.

Log Ticket: End Users can log new help desk tickets and check the status of their existing tickets.

Search & knowledgebase: 24/7 access to their closed tickets and the knowledgebase.
Intuitive 'must have' Features
Custom Fields: Add custom fields to any project and they will appear for each ticket logged under that project. fields can be text, numeric, hours/mins, date/time, currency, and drop downs (multi select & nested).

Ticket Types: Revelation provides up to four levels of ticket categorization that is team specific. Tying in directly with our ITIL Compliance this feature is a must have for larger support operations. Backed up by powerful, fully integrated reports, Revelation will let you know what kind of incidents occur most often or take up the most time.

Groups & Queues: Tickets can be assigned to people or to pre-defined groups (or queues). If you are the member of a group you can easily monitor tickets in the group from the home page ticket monitor.

Message Feed: Post individual or group messages for your staff to see. Make sure everyone is in the loop on the latest develoments.

Knowledgebase: The knowledgebase will scan the ticket description and suggest articles and specific articles can be exposed to the end user self service interface. An intelligent ranking system will always display the most useful articles first and email capabilities allow articles to be sent to users.

Integrated Feedback Surveys: Each project can have its own satisfaction survey emailed to clients with the closed ticket notification.		  
100% Web Based
Whether you use Revelation Cloud edition or have a copy of Revelation Server 2011 installed locally – all you need to access the power of Revelation helpdesk is a current browser and an internet connection. With no local software to install or manage Revelation is the only choice for the modern help desk.
Custom Business Rules
Custom Email Alerts: Use the standard email alerts or customize each one based on customer or project.

Auto Assignment Rules: Revelation will automatically assign a ticket to the right person based on pre-defined relationships.

Service Levels: Easily manage and report on service levels.		  
Integration
We don’t believe in reinventing the wheel. By integrating with other Microsoft products we connect our powerful support management system with the business tools you already use on a daily basis.

Google Maps Integration allows you to view your tickets on a geographic map. This tab on the home page will instantly display all of the tickets you are currently looking at based on the geographic location of the end user. Colored pins will indicate the state of the tickets and shaded circles will indicate the number of tickets at each location.
 
Microsoft Outlook Integration allows you to easily convert emails in your inbox directly into new trouble tickets or attach them to existing tickets as new action notes. Because of the Outlook to Revelation bridge you can accomplish all of this from within Outlook without having to go to your browser and log into Revelation.
 
Microsoft Lync/OCS Integration brings your presence information along with a wealth of other OCS features like chat, screen sharing, etc. directly into Revelation helpdesk. Now you can see when your co-workers are online, access their calendars and start chatting – from within the Revelation interface.
  

     

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