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reveal flexibility |
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Whether you’re upgrading your existing helpdesk or building a new one, your biggest
hurdle is finding the right application to fit your needs. The software market is
flooded with applications all claiming to be the best. When you get down to it,
finding the right solution is like trying to fit a square peg into a round hole.
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When considering a new helpdesk solution, there are three important questions:
- 1. What sort of helpdesk are you?
- 2. How are your staff structured?
- one location, multiple locations, multiple tiers or teams
- 3. What do you actually need to track?
- time, activity, assets, problem type, other
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Revelation can easily support one organization or many. Whether your end users are
spread across multiple departments, multiple locations or both, Revelation’s built in
structure is flexible enough to adapt to almost any configuration. |
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Whether you’re five people at one location
OR
50 spread across the country (or around the world)
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Revelation can handle it. Our built-in business rules will quickly route incoming issues to the correct support staff. The extensible reporting system allows you to move from summary information down to extreme detail in a few clicks. |
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Your end users work for different companies,
each at a different location.
If you sell support time and services to your
customers and need to monitor multiple billing
rates, billable & non-billable time, etc., Revelation’s
external support features were built for
you. |
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Whether you are an internal or external support group,
Revelation has the tools to support you.
Revelation = Flexibility |
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