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Product > Integration

Revelation helpdesk integrates with various elements of your existing Microsoft infrastructure so you can keep using the tools you are familiar with and still benefit from the power of Revelation helpdesk.


 
MS Outlook to Revelation Bridge

No more "Copy & Paste" to turn your emails into tickets.

The MS Outlook to Revelation Bridge is a plug in that integrates your inbox with your Revelation helpdesk allowing you to convert emails from your inbox into new tickets - or notes on existing tickets - without having to copy and paste.


So when your end users send an email to your Outlook inbox - all you have to do is click the "Add to Revelation" button to initiate the process.
 
The MS Outlook to Revelation Bridge plug-in will access your current copy of Revelation - pull up your list of active tickets and let you attach this email or create a new ticket from within MS Outlook.

GoogleTM Maps

Bring the power of Presence, Chat & Screen Sharing into your Revelation experience.

If you already use MS Office Communication Server you are familiar with its powerful internal communication tools including presence, calendar access, chat, screen sharing, and more. Now you can pull that experience into Revelation.
 


Once you activate the OCS integration you will notice the OCS presence icon will appear throughout Revelation next to the names of your co-workers.
 

Office Communication Server

Bring the power of Presence, Chat & Screen Sharing into your Revelation experience.

If you already use MS Office Communication Server you are familiar with its powerful internal communication tools including presence, calendar access, chat, screen sharing, and more. Now you can pull that experience into Revelation.
 


Once you activate the OCS integration you will notice the OCS presence icon will appear throughout Revelation next to the names of your co-workers.
 

Active Directory

Leverage your existing user data to improve efficiency and performance.

Available with Revelation Server 2011, the Active Directory integration module brings many benefits to the table that will increase performance, efficiency and user experience.

Pass Thru Authentication - no longer will your users have to log in to Revelation once they have logged in to their pcs. When Revelation opens it will check their identity in the AD and log them straight into their view.

Profile Sync - If you manage your user information entirely within your AD you can link to Revelation and schedule regular syncs. Manage your users in one place and Revelation will follow suit.
 


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