personalization

When is a call not a call?
Why should you change the way you think & speak for a new piece of software?

Every organization is different. We understand this and have integrated the ability to easily customize terms within Revelation to suit the way you work.

The Personalization module makes Revelation more customizable to your process by allowing you to specify up to 35 different terms and phrases globally throughout the application. In addition, you can replace the Revelation logo on the login screen, internal & external mastheads with your own.

We believe that software should adapt to you - not the other way around.

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Customer Feedback

One of the key reasons you installed Revelation was to improve the quality of the service levels you provide to your customers. To help assure that your customers are completely satisfied, Revelation automates the process of requesting their valuable feedback by sending them one of your custom-designed customer satisfaction surveys and retrieving their responses so you can gather and analyze how well you're doing.

Keep your finger on the pulse of your customers and identify areas for improvement early by asking the people who know best – your customers!

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end user self service

Do your customers call you for simple status updates, or to report new issues?
Do you wish you could reduce the interruptions for your staff and help them focus on their job?

Every minute your staff spends dealing with simple, repetitive, time consuming tasks you are reducing your up-time, lowering your efficiency and affecting your overall customer satisfaction - Revelation's End User Interface can help you improve all of this.

Through their interface, your end-users can read system wide messages posted by your staff, log new calls, view details and status on current calls and even browse a self-help system directly through their web-browser 24/7. Administrators can even pull published reports for their department.

In the end - your customers will feel empowered; they will be part of the solution - getting the information they need when they want it. You, on the other hand, will have more time to focus on the matters at hand.

When combined with the File Upload module, end-users can also attach documents to new or existing calls.

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