May 2017 Update
Welcome to the May 2017 Update
New Features
- iOS App
- Ticket Source Details
- Hashtagging
- Quick Notes 2.0
- Standalone Chat
Enhanced Features
- Mobile Ticket Monitor
- Resizable Log a Ticket Window
- Flagged Notes
May 2017
> New Features > iOS App
iOS App
The iOS app is HERE. Get to the App Store and download the native iOS app today! Supports Touch ID.
May 2017
> Enhanced Features > Mobile Ticket Monitor
Mobile Ticket Monitor
You can now monitor multiple queues and select your default landing page option (home page, Contacts Activity Feed, New Ticket screen, and more).
May 2017
> New Features > Ticket Source Details
Ticket Source Details
Now, at a glance, you can see how a ticket was created on the detail screen.
May 2017
> New Features > Ticket Source Details
May 2017
> New Features > Hashtagging
Hashtagging
You can now use hashtags (#) within Tickets, which can be found using Search and Quick Search.
May 2017
> New Features > Hashtagging
May 2017
> New Features > Quick Notes 2.0
Quick Notes 2.0
You can now add a Quick Note from within a ticket.* We have also made Quick Notes more powerful and added granular controls.
*No more having to go to the Admin area
May 2017
> New Features > Quick Notes 2.0
May 2017
> New Features > Standalone Chat
Standalone Chat
You can provide your end users with the option to use Chat standalone from the Self-Service Interface.
May 2017
> Enhanced Features > Resizable Log a Ticket Window
Resizable Log a Ticket Window
You can now resize the Log a Ticket window and Revelation will remember how you like it.
May 2017
> Enhanced Features > Resizable Log a Ticket Window
May 2017
> Enhanced Features > Flagged Notes
Flagged Notes
We have expanded flagged notes. You can now associate flagged notes with a client, location, or project in addition to an end user.
May 2017
> Enhanced Features > Flagged Notes
