System Phrases

Advanced Feature - Phrases by Team

 

System Phrases allows Super Administrators to modify the main terms within Revelation according to your business needs. For example, a Ticket can be a Call, a job or an incident, depending on what best suits your business. This feature is important for internal IT operations as you can rename a Client to a department.

 

To edit the phrases, click on the Edit icon at the top of the page. You will then be able to edit all the phrases within System Phrases at the same time.

 

 

Once you have completed your edits, click on the Save icon at the top of the screen. If you don't want to save your changes, click on Cancel.

Advanced Feature - Phrases by Team

WARNING: This is an Advanced Feature of Revelation helpdesk. This feature, as with all Advanced Features for Revelation, should be used with caution.

 

System Admins can also set the phrases specifically by team. In this way, each team can use the terminology familiar to them within Revelation. Select the Team from the drop down above the Phrase List, and a third column appears. Update the phrases as needed here for the specific team.

 

Any phrases used in Custom Email Alerts which pull from Phrased Fields will use the appropriate Team Phrase.

 

If you have saved the changes, but want to revert back to the System Phrase list, check the box next to the drop down. Your Team Phrases will inherit the System phrase list.