Home Page Filter
You can now filter your home page search by Status Type or select multiple statuses to include or exclude.

Group by Status
When grouping by Status, you will now see the status type for each status.

Hyperlinks
You can now place hyperlinks into the ticket description or any action note.

Pinning Actions
If you have permission, you can now select to ‘Pin’ one or more actions to the top of the action note thread.

Skip Action Notifications
If you have permission, you can select to skip an action notification on an action-by-action basis.

Improved Ticket Status Controls
When changing the status of a ticket, statuses are now grouped by type for clarity.

Popup Placement
You can now move any popup around on the screen to better visual access information you may need.

Associated Contacts can now be configured to enable additional contacts be added on an append action. (i.e. When they are added as a CC: on an email relating to an existing ticket). Additionally, you can select to associate any contact across the system to any ticket (when enabled).

Assets - Bulk Logging
You can now select multiple assets from an Asset Search result and bulk log tickets linked to those assets. So, if you need to upgrade multiple workstations, you can log all the tickets at once.

Assets - Multi Asset Edit
You can also Multi Edit assets from the same Search result, making updates to any Asset information a far smoother and faster process.

Configuration is now more granular and allows for Regional Manager and Location Contact views, giving those end users more insight into their areas. The Asset dashboard can now been made available to Self Service users and automatically trims the information to the user level.

You can now configure your Ticket Statuses by Team so different Teams can see different Statuses.

You can now select to have Ticket Types override the system default depth. If you use two levels as a rule, you can now have a Ticket Type which can go to four levels while the rest remain at two.

You can now add multiple Project or Location Contacts for an Project or Office who will each receive any applicable alerts.

Mimic Accounts
This new capability allows Super Admins to mimic the accounts of other users. Of course, when allowed, there is an audit log.