Microsoft 365 True-Sync
If you haven't synced with Microsoft 365 yet, why not?

Securing Outbound Email
For additional security of your Revelation helpdesk information, all outbound email must now be authenticated.

New System Notification Options
You can now send system emails from different email addresses within the same project using authenticated parser accounts.

Use Email Templates to Send From Search
You can now use standard email templates to send to users by selecting them from a Search result.

Pop-out Ticket Monitor
You can now pop out a ticket on the homepage into a new window to keep track of another user or group’s tickets.

Escalation Updates
You can now configure additional escalations for Response and Resolve at a project level. When SLA's are active and set

Dashboard-Right click to edit
You can now right click on any dashboard item to go to the edit screen.

Dashboard –
Open-Closed-Both
You can now choose between open, closed or both on the Tickets By chart. The timeline range has more options, including Last Week and Last Month.

Self Service Interface
You can now configure the Self Service Interface to show different features for different types of clients.

Custom Forms
Use Custom Forms? You can now add selected fields to your home page or search result views.

Less Scrolling
When you return to the home page after working on a ticket, Revelation now remembers where you were on the homepage after working on a ticket.

Multi Edit Update
You can now apply workflows or templates to multiple open tickets using Multi Edit.