July 2018 Update
New Features
- Revelation Google App
- Customer Satisfaction
Feature Enhancements
- Enhanced True-Sync Features
- Home Page Filter
- Chat Features
Advanced Features
- Expanded User Control
- Better Visibility For Custom Configurations
July 2018
> New Features > Introducing the Revelation Google App
Introducing the Revelation Google App
Now available for download in the Google Play Store.
July 2018
> New Features > Customer Satisfaction
Customer Satisfaction
Have your users rate your performance from 1 to 5 stars from within the closed ticket notification email. Chart your success in the new Customer Satisfaction area.
July 2018
> New Features > Customer Satisfaction
July 2018
> New Features > Customer Satisfaction
July 2018
> Feature Enhancements > Enhanced True-Sync Visability
Enhanced True-Sync Visability
You can now see in the Admin Area and Search results if a user is using Microsoft 365 True-Sync and whether they are staff or an end user.
July 2018
> Feature Enhancements > Enhanced True-Sync Visability
July 2018
> Feature Enhancements > Home Page Filter
Home Page Filter
You can now include or exclude terms using the Home Page filter.
July 2018
> Feature Enhancements > Home Page Filter
July 2018
> Feature Enhancements > Chat Enhancements > Dropdown
Chat Availability
Click the dropdown to see who is currently available, internal or external and (if you are an Admin) disconnect users.
July 2018
> Feature Enhancements > Chat Enhancements > Dropdown
July 2018
> Feature Enhancements > Chat Enhancements > Routing
Routing
You can now configure which client type can chat with which Team from the new Routing tab.
July 2018
> Feature Enhancements > Chat Enhancements > Routing
STOP!
Are you an advanced user? if so, we've created these
powerful advanced features to make your life more exciting.
if you are excited enough
move along.
July 2018
> Advanced Features > Expanded User Control (Staff or End User)
Expanded User Control (Staff or End User)
You can now assign staff or End Users anywhere in the system. Staff no longer need to be tied back to the host company.
July 2018
> Advanced Features > Expanded User Control (Staff or End User)
July 2018
> Advanced Features > Better Visibility For Custom Configurations
Better Visibility For Custom Configurations
Instead of guessing which group has specialized options, Revelation now highlights the groups with saved changes.
July 2018
> Advanced Features > Better Visibility For Custom Configurations
