Burger Navigation
You can now hide (or show) the main navigation bar. Right click on the ‘burger’ to get full access to all the nav controls and place it on the left or right side of the screen. Your preference.

Focus Icon
Introducing our one-click ‘focus’ icon. Open and close the Navigation and Left and Right Column bars (as applicable) for a fuller more ‘focused’ view.

Bulk Ticket Logging
Bulk Ticket logging allows you to log tickets to multiple users/clients at the same time for the same issue.

Associated Contacts
Introducing the ability to associate additional end user contacts to tickets. Once associated, they can interface with the ticket through the Self Service Interface, or receive email notifications based on your system settings.

Regions
You can now roll up your customer locations into regions and assign regional managers, allowing more refined ticket access via the Self Service Interface.

Knowledge Base Link Update
You can now link Knowledge Base articles to one another.

Compliance Controls
Introducing a selection of compliance oriented controls for Super Admins. You can now choose to archive or delete system data based on age. You can choose to obfuscate inactive user data and remove personal information fields.

Patterns
You can now setup scheduled audits to search for configurable data patterns within the system. Admins will be alerted for any matching data. Examples include Social Security numbers or credit card data that may be in tickets within the system.