October 2019 Update
New Features
We have added new features in Slices
- Sharing Slices
- Views
Enhancements
- Sharing Knowledge Base Articles
- Contact Bar UI
- New Email Alert
- Enhanced Scheduling Flexibility
- Holiday Scheduling Flexibility
October 2019
> Slices Updates
Slices Updates
We have added new features in Slices you can now share Slices by generating a link and emailing it to any user.
October 2019
> Slices Updates
October 2019
> Slices Updates
Slices Updates
You can now share a Slice that has a saved filter, and have the view remain intact for the end user.
October 2019
> Slices Updates
October 2019
> Slices Updates
Slices Updates
You can now select "Open", "Closed", "Both", or "All" tickets in a date range and see them in the chart.
October 2019
> Slices Updates
Slices Updates
You can now see side by side "Open" and "Closed" for any tickets.
October 2019
> Slices Updates
October 2019
> Slices Updates
Slices Updates
The CSAT Slice now includes the number of requests that were sent.
October 2019
> Slices Updates
October 2019
> Contact Bar UI Enhancements
Contact Bar UI Enhancements
Roll over the contact name to see a context menu indicator for the selected contact.
October 2019
> Knowledge Base Sharing Options
New Knowledge Base
Sharing Options
You can now share Knowledge Based Articles with "@" tags or email link.
October 2019
> Knowledge Base Sharing Options
October 2019
> Scheduling Enhancements
Scheduling Enhancements
You now have enhanced flexibility in scheduling ticket templates, searches, and reports.
October 2019
> Scheduling Enhancements
October 2019
> Holiday Scheduling Enhancements
Holiday Scheduling Enhancements
You can now create Partial Day Holidays, with specific start and end times (with a time zone option).
October 2019
> Holiday Scheduling Enhancements
