Revelation Contacts for Outlook
Introducing our latest Add-in for Outlook*. You can now access your Revelation Contacts data without ever leaving your email. The app will automatically show you any matching contact information when you select an email and can also be used to search Revelation Contacts system wide. Install it today

Introducing Slices
A leap forward in Revelation’s Data Visualization feature-set. This update to our Dashboarding feature is the largest update since Dashboards were released. Build a better Dashboard - Introducing Slices.

New Chart Types and Surfacing Options
New ways to show data include the donut, funnel and totals chart types. New slices include:

• Ticket Trend by Client / Location / End User/ Type / Team / Project Type / Priority / Client Type / Region / Source
• Rich text box for custom content
• CSAT chart to see ratings by Client / Project / Office / End User / Ticket Closer

New Formatting Options
Add Axis Labels, Format threshold colors and use your own system phrases. Each slice can now be visually formatted to suit your needs.

Preview and Pop-Out
You can now edit specific slices on screen and preview your changes in real time. Also, you can Pop-Out a specific data-slice anytime.

Building New Slices
You can build slices from scratch; import from a file or download from our cloud catalog.

Custom Filters
You can now take your dashboards and slice them based on whatever custom filters you like, including the ability to override any built-in date ranges. Save your custom filters for quick access.

Print View
If you ever need to print your slice, Revelation will format it for you with the new Print View option.

New Branding Options
You can now custom brand Revelation internally by Team, or Externally by Customer Type or Individual Customer. In all cases, you can select unique Logos, Nav color and Background color. This ‘White Labeling’ brings a new level of personalization.

You can now add information banner/s to the Log a Ticket screen and select to show your working hours and upcoming holidays. These controls are granular, so you can configure different views by customer if you wish.

We have added new controls to better allow you to communicate your service levels to your customers. This information can be delivered directly via the Self-Service portal or by email when a new ticket is logged. In all cases, it is driven automatically based on your service levels.

Full Screen Email Editor
When composing an email within a ticket, you can choose to full screen the Email Editor.

Grouping Quick Notes
You can now better organize your Quick Notes into groups for clarity.