Full HTML Ticket Support
HTML content is now fully supported within Tickets. Action notes now support text formatting. Also emails that come in through the Parser or Outlook Bridge will retain their HTML formatting.

Full HTML support for Outbound Email
Text formatting support is now enabled when sending an outbound email.

KBASE HTML Support
Knowledge Base articles now
supports text formatting.

Profile Images now supported when using True-Sync
You can now configure True-Sync to import profile images automatically. End user profiles are fully supported and will appear in Contacts, User Profiles, Action notes and Search results.

Slices Updates
There are several new
options within Slices:

• Top X items
• Last X calendar months
• Trend lines on the Trend chart
• Sharing your slices

Customer Satisfaction
You can now resend a customer satisfaction rating one-time.

Quick Search
We have added the ability to show secondary details in your quick search results. You can select from Client, End User, Office or Project.

Ticket Status Automation
You can now change the
default re-open status of a ticket.

Self Service
You can now select to activate a new message pop up when customers log a ticket after hours.

Time Sheet View
Want to add time for a teammate?
You can now use the drop down and select the staff member.

Saved Searches
You can now sort your searches
alphabetically or group them. You can select the columns
you want to see – or not.

Knowledge Base
You can now print any Knowledge Base article to a PDF using
the new Print View.

External Links
You can now set the visibility of external links by
Team or Access level.

Auto Pin Action Notes
You can now configure your Parser Rules to auto pin the first action logged to a ticket.