Revelation Server 2019
New Features
- Single Sign On
- True-Sync
- Customer Satisfaction
- Knowledge Base 2.0
- Asset Dashboard
- Google App
Home Page Updates
- Burger Icon
- Focus Icon
- Starred Tickets
Ticket Updates
- Hyperlinks
- Associated Contacts
- Pin Actions
- Escalation Actions
Self Service Interface Update
Advanced Features
- Compliance Controls
Server 2019
> New Features > Single Sign On
Introducing Single Sign On
You can now choose to allow your users to login using a Microsoft business account (Microsoft 365 or Azure), Facebook or Google+.
Configuration Required
Server 2019
> New Features > Single Sign On
Server 2019
> New Features > Microsoft 365 True-Sync
Microsoft 365 True-Sync
Revelation helpdesk supports
Microsoft 365 True-Sync. Click below for a full feature guide.
Server 2019
> New Features > Customer Satisfaction
Customer Satisfaction
Have your users rate your performance from 1 to 5 stars from within the closed ticket notification email. Chart your success in the new Customer Satisfaction area.
Server 2019
> New Features > Customer Satisfaction
Server 2019
> New Features > Customer Satisfaction
Server 2019
> New Features > KBase 2.0
Knowledge Base 2.0
The Knowledge Base has been rebuilt with extensive new functionality and a brand new look.
Server 2019
> New Features > KBase 2.0
Server 2019
> New Features > Asset Management Dashboard
Asset Management Dashboard
Introducing data visualization surfacing for your asset data.
Server 2019
> New Features > Asset Management Dashboard
Server 2019
> New Features > Revelation Google App
Introducing the Revelation Google App
Now available for download in the Google Play Store.
Server 2019
> Home Page Updates > Burger Navigation
Burger Navigation
You can now hide (or show) the main navigation bar. Right click on the ‘burger’ to get full access to all the nav controls and place it on the left or right side of the screen. Your preference.
Server 2019
> Home Page Updates > Burger Navigation
Server 2019
> Home Page Updates > Burger Navigation
Server 2019
> Home Page Updates > Focus Icon
Focus Icon
Introducing our one-click ‘focus’ icon. Open and close the Navigation and Left and Right Column bars (as applicable) for a fuller, more ‘focused’ view.
Server 2019
> Home Page Updates > Focus Icon
Server 2019
> Home Page Updates > Starred Tickets
Starred Tickets
You can now highlight tickets you want to keep an eye on. Only you will see tickets that you star.
Server 2019
> Home Page Updates > Starred Tickets
Server 2019
> Home Page Updates > Starred Tickets > Filtering
Filtering by Starred Tickets
You can also filter Starred Tickets on your Home screen and in your Search results.
Server 2019
> Home Page Updates > Starred Tickets > Filtering
Server 2019
> Ticket Updates > Hyperlinks
Hyperlinks
You can now place hyperlinks into the ticket description or any Action note.
Server 2019
> Ticket Updates > Hyperlinks
Server 2019
> Ticket Updates > Associated Contacts
Associated Contacts
Introducing the ability to associate additional end user contacts to tickets. Once associated, they can interface with the ticket through the Self Service Interface, or receive email notifications based on your system settings.
Server 2019
> Ticket Updates > Associated Contacts
Server 2019
> Ticket Updates > Associated Contacts
Associated Contacts can be configured to enable additional contacts be added on an append action. (i.e. When they are added as a CC: on an email relating to an existing ticket). Additionally, you can select to associate any contact across the system to any ticket (when enabled).
Server 2019
> Ticket Updates > Associated Contacts
Server 2019
> Ticket Updates > Pinning Actions
Pinning Actions
If you have permission, you can now select to ‘Pin’ one or more actions to the top of the Action note thread.
Server 2019
> Ticket Updates > Pinning Actions
Server 2019
> Ticket Updates > Escalation Updates
Escalation Updates
You can now configure additional escalations for Response and Resolve at a project level. When SLA's are active and set
Server 2019
> Ticket Updates > Escalation Updates
Server 2019
> Self Service Interface
You can now configure the Self Service Interface to show different features for different types of clients. Configuration allows for Regional Manager and Location Contact views, giving those end users more insight into their areas. The Asset dashboard can now been made available to Self Service users and automatically trims the information to the user level.
Server 2019
> Self Service Interface
STOP!
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Server 2019
> Advanced Features > Compliance Controls
Compliance Controls
Introducing a selection of compliance oriented controls for Super Admins. You can now choose to archive or delete system data based on age. You can choose to obfuscate inactive user data and remove personal information fields.
Server 2019
> Advanced Features > Compliance Controls
