June 2020
Update
June 2020 Update
What's new...
New Revelation Apps
- Revelation helpdesk Teams App
- Revelation Contacts App for iOS
Ticket Enhancements
- Real Time Ticket Visibility
- Logging Action Notes for Multiple Staff
Project Enhancements
- Customer Feedback Surveys
- 5 Star Ratings Configuration
UI Refresh
- Login Page Redesign
- Branding Options
June 2020 Update
New Revelation Apps
We have created new Apps!
June 2020 Update
New Revelation Apps
Teams App
June 2020 Update
Teams App
We’ve created a new Microsoft Teams App: Revelation helpdesk
The Teams App is an add-on which enables you to integrate Revelation helpdesk into your Teams Apps.
It is designed to enable you to use the Revelation helpdesk via the Teams browser, create new tickets and log action notes using Chat.
June 2020 Update
Teams App
Chat with the Revelation helpdesk bot to create, action, or search for tickets.
By typing simple commands:
“Log a new ticket”,
“Show my open tickets”,
“Who is assigned to ticket #246800”;
the chat bot is there to assist!
June 2020 Update
Teams App
June 2020 Update
New Revelation Apps
Contacts App for iOS
June 2020 Update
Contact App for iOS
Introducing our Contacts App.
This app allows you to easily access your Revelation contacts from your iOS mobile phone.
June 2020 Update
Contacts App for iOS
June 2020 Update
Contacts App for iOS
You can filter your Contacts by their name, by their company/organization, or even by your selected Favorites! It’s never been more convenient to find your Contacts!
June 2020 Update
Contacts App for iOS
June 2020 Update
Ticket Enhancements
June 2020 Update
Ticket Enhancements
Real Time Ticket Visibility
June 2020 Update
Real Time Ticket Visibility
You can now see when someone else is viewing or working on the ticket you are currently in by selecting “Show who is viewing a Ticket” and choosing the Team or Access Level. This remarkable new feature will display the User’s name & picture when another User is
currently in a ticket.
Also, you have the ability to create
a chat room with the user that’s
currently viewing the same ticket.
June 2020 Update
Real Time Ticket Visibility
June 2020 Update
Ticket Enhancements
Logging Action Notes for Multiple Staff
June 2020 Update
Logging Action Notes for Multiple Staff
Save time by adding the same Action Note for multiple staff in just one click!
June 2020 Update
Logging Action Notes for Multiple Staff
June 2020 Update
Project Enhancements
Customer Feedback Surveys & 5-Star Ratings Configuration
June 2020 Update
Project Enhancements
You now have the option of allowing end users to submit Customer Feedback Surveys & 5 Star Ratings to be completed WITHOUT user authentication. If deselected, any user with access to the Closed Ticket email would be able to complete the Feedback Survey or submit a 5 Star Rating.
June 2020 Update
Project Enhancements
June 2020 Update
UI Refresh
Login Page Redesign
June 2020 Update
Login Page Redesign
We have refreshed Revelation's login page (including a new option to "Sign In to Apple", as well as fonts & iconography for a more modernized feel.
June 2020 Update
Login Page Redesign
June 2020 Update
Branding Redesign
Branding Options
June 2020 Update
Branding Options
Also, we have enhanced the Branding options, allowing you to pick from pre-configured Themes to customize the Login page, internal pages and SSI pages.
June 2020 Update
Branding Options
Stay tuned for more updates coming your way.
You can read more about these great
new features in our help guide