
Customer Recommendations
What's new...
• Authentication Updates
• Search Enhancements
• Ticket Enhancements
• Knowledge Base Updates
• UI Enhancements
• True Sync Updates
Authentication Updates
Revelation email now supports
Office365 OAuth.
Authentication Updates
Search Enhancements
It has never been easier to use the Search filters. We have improved this feature to only show applicable search criteria based on the content you are searching (Tickets, Clients, Projects, etc,).
Search Enhancements
Search Enhancements
You now have the option in search to exclude results based on keywords.
Search Enhancements
Ticket Enhancements
You now have the ability to change the hierarchy of a ticket (parent/child) by right clicking on the ticket on the homepage.
Ticket Enhancements
Knowledge Base Enhancements
You can now favorite KB Articles and add them to your Revelations for easy acccess.
Knowledge Base Enhancements
UI Enhancements
You now have the option to remove the iconography from the Default navigation to a text only format.
UI Enhancements
UI Enhancements
You now have the ability to collapse each section in the favorites 'Revelations' bar, adding to the usability of the feature.
UI Enhancements
True Sync Updates
Create a customizable new user Welcome email for Microsoft 365 / True Sync users. The new “Feature List” widget in the email will automatically display the user’s available features, based on their role.
True Sync Updates

You can read more about these great
new features in our help guide