Personalized User Settings
Just as a reminder, you can update your Navigation settings, Contacts options, backgrounds, date formats, etc. from the drop down on your homepage.

Customize Your Contact Cards
You can now manage what contact information shows in your contact cards by access level or team.

Last Action Note UI Update
The last action note has been updated with a more obvious design and now you can see if the last action was made by an internal or external user.

Convert an open ticket to a Ticket Template
You can now convert an open ticket to an existing template or workflow.

Scheduling Updates
You now have more flexibility for recurring scheduling for search results, reports, templates and workflows with a new streamlined interface.

Pin Dock Update
You can now choose to keep closed tickets in your pin dock.

Multi-Edit Ticket Update
Enhanced multi-editing enables you to keep tickets selected when making multiple updates.

Collapse Custom Fields
You can now collapse custom fields when logging a ticket or when looking at an existing ticket.

System Action Icon Options
We have updated our Default System Action icon. You can now also choose from three other icon options.
Must be selected by an admin