August 2017 Update
Welcome to the August 2017 Update
Usability
- More Powerful Templates
- Ticket Status
- Hyperlink Tickets
- Adding Assets
Look and Feel
- End User Action Notes
Advanced Features
- Ticket Access Control
- Access Permissions Grid
- Phrase Per Team
- Enhanced Custom Email Notifications
August 2017
> Usability > More Powerful Templates
More Powerful Templates
Quick Notes can now be used in Ticket Templates and Workflows.
August 2017
> Usability > More Powerful Templates
August 2017
> Usability > Ticket Status
Ticket Status
You can now update your ticket status from the home page grid.
August 2017
> Usability > Ticket Status
August 2017
> Usability > Hyperlink Tickets
Hyperlink Tickets
You can now enter other ticket numbers as a hyperlink within an action note. Just put the ticket number between double square brackets like the example below. example: [[Ticket #]]
August 2017
> Usability > Hyperlink Tickets
August 2017
> Usability > Adding Assets
Adding Assets
Manually adding Assets has been simplified. Just right click a Contact or the Assets icon and select Add Asset.
August 2017
> Usability > Adding Assets
August 2017
> Look and Feel > End User Action Notes
End User Action Notes
End user actions (via Self Service Interface or in response to an email) can now be highlighted in a distinct color to help them stand out.
August 2017
> Look and Feel > End User Action Notes
STOP!
Are you an advanced user? if so, we've created these
powerful advanced features to make your life more exciting.
if you are excited enough
move along.
August 2017
> Advanced Features > Ticket Access Control
Ticket Access Control
Control which tickets your internal support staff can interact with.
August 2017
> Advanced Features > Ticket Access Control
August 2017
> Advanced Features > Access Permissions Grid
Access Permissions Grid
Set feature permissions by Access Level or Team.
August 2017
> Advanced Features > Access Permissions Grid
August 2017
> Advanced Features > Phrase Per Team
Phrase Per Team
Set configurable phrases by System or by Team.
August 2017
> Advanced Features > Phrase Per Team
August 2017
> Advanced Features > Enhanced Custom Email Notifications
Enhanced Custom Email Notifications
Send email notifications customized by client type.
August 2017
> Advanced Features > Enhanced Custom Email Notifications
