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The Knowledge Base has been rebuilt with extensive new functionality and a brand new look.

Ties to your branding
The Knowledge Base will automatically brand itself based on your chosen navigation color.

Article top bar
See important information about
an article and rate it to
help guide others.

Search
Search the Knowledge Base and see your results highlighted in an easy to read grid.

Saving searches
Save your most common searches by clicking the icon in the top right of your results. You will be able to select it later from the My Saved Searches drop down.

Saving searches
Once you have a Saved Search, you can also access it by right clicking on the KB button in the main navigation.

Linking articles to tickets
You can now directly connect KB articles to tickets. You can do this:
- When logging a ticket
- From the Ticket Details screen
- Manually, when adding an action note

When logging a ticket

From within a ticket

Or manually
Just put the number between double square brackets with "kb" before it like the example below.
EXAMPLE: [[KBArticle#]]

Article preview
Preview a Knowledge Base article before you link it to an existing ticket, or while logging a new ticket. Check out the articles by clicking on the eye icon, and toggle through them to select the correct one.

Tags
The darker the color, the more articles on the topic.

Adding articles
Add and edit articles anytime, just click the add article button on the KB home or edit button when viewing an article.

Adding attachments and links to articles
Add attachments and external links to your article by clicking these icons.

Right click visibility
Right click visibility when editing an article to restrict who can view articles.

Restrict visibility
Articles can be restricted by customer, customer type, or internally by team.

Hover visibility
Hover over the visibility icon to see who can view the Knowledge Base article.

Admin area
Have control over who can see the Knowledge Base and more.

Other updates
To see more of our recent updates Click Here